Mostly All Of Our Products Are Shipped Same Or Next Day
Your product will be mostly shipped by UPS OR FEDEX and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NJ, CA,TX And FL. Mostly if you are close to our warehouses, you should receive the AC in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.
Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.
Overnight Shipping Details (if required)
We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds, shipping overnight can be anywhere from $180-$250 depending upon your location from our warehouse in NJ, CA,TX And FL.
WARRANTY FROM THE MANUFACTURER
5-year on compressor and 1-year other parts.
* Registration card will be sent in the package; this
card should be filled by HVAC technician (installer).
A lot of customers have called us asking if they install
the unit without the licensed AC Company, will their
warranty be void? Answer to that question is Yes. Unfortunately
no brand or manufacturer can take the responsibility
of the equipment if it was not professionally installed.
Kingersons Store Warranty:
If anything defective
or damaged upon delivery contact Kingersons within 15
days. Kingersons at that point will provide free replacement.
After first 30 days, your warranty for parts and compressor
is moved from Kingersons to the Manufacturer.
Manufacturer warranty: Once the warranty
rolls over to the manufacturer, you will have a toll
free number for your tech support for any assistance
you may need with the product in future. On Air Conditoners
you will receive five years on compressor and one year
on parts from them.
TIP: Installing a split AC is easy for any AC company,
but can get tricky for a homeowner. In many cities it
is illegal to touch a refrigerant and perform other
such activities without a license. We as a company cannot
encourage a customer to install the split AC, but have
seen a lot of customers do it in the past. At the same
time we have seen some customers installing the unit
unprofessionally without performing all the necessary
steps, which resulted in issues with the AC unit within
the first 3 months.
short, you can do all the handyman work yourself but
can hire an AC company to finish the important process
on the Split unit. For example you can drill the hole
in the wall, hang the indoor unit on the wall carefully
and then place the outdoor unit outside on a concrete
pad or a flat surface. But there are some steps you
cannot perform, as you do not have tools for it. Which
is where your AC Company gets involved to finish all
the necessary steps. For example they will need to vacuum
the lines, check for the leaks and then release the
Also, remember no matter how good of an install kit
the manufacturer provides, these steps are a must for
a successful split AC installation. Some company's selling
split AC will make you believe their installation kit
is quick connect, which means you do not have to have
a AC company to install it. But that is not true. Our
install kits are “quick connect” too, but
any thing can go wrong during the shipment or the parts
in the package. For example the copper lines may have
a small hole from manufacturing defect. So for example
if the lines are not tested for leaks, the refrigerant
will leak slowly after installation and within 1-2 months
your AC will stop working and you will end up paying
$500 or more to have more refrigerant added. So it is
worth having it installed the right way to begin with.
Your local AC Company can charge you on an hourly basis
and above-mentioned process should not take more than
1-2 hours. But if they install the whole unit from scratch
to finish, number of hours can vary depending upon each
individual situation. This
process will not only ensure you have a working split
AC for a long time, but at the same time you will have
an energy efficient AC that saves you electricity bills
is our #1 goal. If a product
does not meet our strict quality control
standards, we will not sell it. We want
you to be satisfied with your purchase.
It is our policy to do everything we
can to make our customers happy. We
strive for 100% satisfaction. Because
your satisfaction is our number one
priority, we will do what it takes to
ensure your experience with KINGERSONS
a positive one.
out of thousands of units sold every
year, there maybe some instances that
the product you received is defective.
We have the following policy for such
If unit (any product) is defective,
we will gladly make an exchange or send parts for repair. If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost. You
will not pay a single cent. Exchanges will only be made with the
same model - if customer upgrades or
downgrades to a different model, we'll
treat it as a return and new order.
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense; restocking fee of 18% will apply regardless if defective and original shipping and handling fee ($148/per unit) will not be refunded. Usually there
should be no reason for returns, if
there is any problem with the product
we will exchange it with a BRAND NEW
product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.
All returns and exchanges must be requested within 15 days after the receipt of the product.
If you decide to return the product for ANY reason, you should request an RA# (Return Authorization number). For complete return instructions (if and when required) contact our office for assistance.
you placed the order and you wanted
to cancel the order BEFORE IT
IS SHIPPED, we will gladly
cancel your order and $15.99 cancellation
fee will be charged and credit card
processing charges will not be refunded.
Please make sure that you call us within
few hours after the order is placed.
We ship the items out same or next business
day. We cannot process cancellations
after the product is shipped out. It
will be considered as a return instead
once the product is shipped and you
will need to pay the return charges.
want you to be happy with your purchase
from us. We truly appreciate your business
and continue to do our best to earn
your trust with each transaction.
Satisfaction is guaranteed with all
your purchases. In case any of the RARE
complications occur, we will handle
them upto your best interest and satisfaction.
New York, New Jersey, California,
Florida, Missouri, Georgia, Texas,
Arizona and Canada.